All the ServiceNow Tasks are Implemented with Live Examples for each Module, Written notes on each concept and Live Recordings are an added advantage for the students.

Surprise test for practice, Assignments on Each topic and Learn the latestShortcuts/tricks in ServiceNow are Explained By Covering all the Major topics of “ ITService Management of ServiceNow Module( Admin + Development ) &Integrations and Live Project“.

Things we gonna learn and grow the knowledge in ITSM – ServiceNow with completehandson – live examples and real time scenarios. Everyday topic wise notes + recordings

• ServiceNow Account Creation?
• Introduction to Instance.
• Basic Configurations in Instance – (UI 15, UI 16)
• Versions In ServiceNow and Their Importance
• How to get Info of Version in Current Instance and Its Latest Information Notes on
• the latest release.
• User,Group and Role Creation.
• Creation of User,Assign to a Group and Adding Roles.
• Tables (Tables & Columns) Importance
• Custom Table Creations and Its Importance.
• Extend Tables, Extensible and Parent-Child Relation Importance.
• Deletion Operations and Roll Back and Recovery of Deleted Records.
• Out of Box Features (Incident, Problem, Change)
• Creation of Form & Designing the Form and Gain Knowledge on Types of Fields.
• Building the Different Functionalities on the form.
• (Assignment Rules, Assignment LookUp Rules, Data LookUp Rules, Number
• Override, Dependency Choice Building etc)
• Field and List – OverView and Alignments and Other Functionalities
• List View and Studying the Other Features on List View (Filters
• Creation of Fields & Sections.(Related-Sections)
• What is use of Visual Task Boards
• DashBoards and Homepages , Plugins Importance.
• DotWalking and Using of Dot Walk in Different Scenarios
• Impersonating the User and Delegation of User Importance.
• List view Concepts with Proper guide examples
• Type of Import Set and its Importance.
• Data Source – Import Data Methods
• Transform Map – Import Data into Instance.
• Import and Export of Files and Data
• SLA – Configurations
• Service Level Agreements and Its Importance.
• Two Types of SLA (Response , Resolution) Practice
• Notes on OLA and UP and SLA
• UpdateSets Creation and Important Notes
• Remote Instance Creation for UpdateSet
• UpdateSet Error and their Best Practices
• Shortcuts in ServiceNow are Explained
• UI-Actions and Its Importance
• Process FlowMatters Creation
• WorkFlow Creations and Its Importance.
• Survey Creation.
• Events Creation and Its Importance.
• Notification Creations.
• InBound Notification
• OutBound Notifications.
• Report Creations.
• Scheduling the Reports
• Catalog Item – Introduction
• Catalog Item – Creation(Variables)
• Variable Set Creation & Importance.
• Record Producer.
• Order Guides.
• Importance of Dictionary and Reference Qualifier.
• Knowledge Base and Knowledge Articles Importance & Creation.
• ACL (Access Control List).
• Implementation of ACL
• // ** Scripting **//
• Difference Between Server-Side Scripting and Client Side Scripting.
• UI-Policies and UI actions , Data Policies.
• Client Scripts(All 4 types).
• Catalog Client Scripts and Catalog UI-Policies.
• Business Rules(ALL) are their Importance.
• Script Includes and How to Implement
• g_scaratchPad and Its Importance.
• Glide Ajax, Glide Record and Their Implementation.
• Schedule Jobs & Schedule Reports.
• Importance of ALL JavaScript – API in ServiceNow Instance
• Exploring the Other Scripts in ServiceNow using API’s
• OverView of Service Portal
• REST Integrations with Examples.
• REST API Explorer and Inbound, OutBound Integrations
• Table Level API’s, Import API’s Scripted API’s with real time scenarios
• Triggering using Script Include and Business Rules – Methods.
• Custom Scope Application Development – Mini Project
• Tips to Crack the Interviews and the Expected Question are also Provided.