• What is PEGA
• Why Choose PEGA
• Introduction to BPM
• Introduction to PRPC
• Smart BPM
• Build for change

• Introduction of Roles
• Operators
• Access Groups
• Privileges

• Classes in PEGA
• Class Structure Designing and Class group
• Inheritance
• Enterprise Class Structure (ECS)
• Class Group
• Work Pool

• Property Types and Modes – Single and page properties
• Data Transforms
• Data Pages
• Ruleset and Ruleset version

• Case life cycle
• How to design a case life cycle
• How to update case status
• How to add instructions to assignment

• Service level agreements
• How to add SLA to assignment
• How to add SLA throughout the case life cycle

• Routing work
• How to route work
• How to configure custom routing
• Case approval configuration
• How to configure a single case approval
• How to configure a cascading approval

• Creating Flow Rules
• Case Type
• Dependency between case types
• Adding a child case to case
• Correspondence rules
• Circumstance Rules

• Introduction to configuring a user form
• Create and configuration of Section rules
• Flow Action rule creation
• Harness rule
• Designing of Portals
• Skin

• Introduction to Creating business reports
• The role of reports
• Optimizing Report Data
• Scheduling of Reports

• Development
• QA – Quality Analysis
• UAT – User Acceptance Testing
• Pre-Prod
• Production

• Introduction of Agile
• Scrum
• PO
• Sprints
• Story Points

• Introduction Of Activities
• How to call activities from different ways in PEGA
• Types of Activities
• Methods in Activities

• Introduction of Agents
• How to configure Agents
• Job Scheduler
• Queue Processing
• Advanced Agent
• Standard Agent

• Decision Table
• Decision Tree
• Map Value
• When
• How to configure the decision rules

• Declare Constraint Rules
• Declare Expression Rules
• Declare Index rules
• Declare On-Change Rules
• Declare Trigger Rules

• Logs
• PEGA rules Log Analyzer (PLA)
• Tracer
• PDC
• DB Trace
• Clipboard

• Introduction of Integration
• How to connect with external Systems
• Soap Vs Rest
• Service Rules
• Connector Rules
• Email Listener
• File Listener
• Connect SQL

• How to move the code one environment to Another Environment
• Creating the Product rule
• Smoke Testing

• Overview of Data Base
• Data Base Tables